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Returns and Refunds Policy

Last updated: 26.07.2024

Introduction

At OpticNox, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, our Returns and Refunds Policy outlines the procedures and conditions for returning items and obtaining refunds.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  1. Time Frame: Returns must be initiated within 14 days of the delivery date.
  2. Condition: Items must be in their original condition, unused, and in the original packaging with all tags and labels attached.
  3. Proof of Purchase: A valid proof of purchase (e.g., order confirmation email, receipt) is required for all returns.

Return Process

  1. Initiate a Return: Contact our customer service team at info@opticnox.com to initiate a return. Please provide your order number and reason for the return.
  2. Receive Return Authorization: Our team will provide you with a return authorization number and instructions on how to return your item.
  3. Package the Item: Securely package the item in its original packaging, including all accessories, manuals, and documentation.
  4. Ship the Item: Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.

Return Shipping Costs

  • Domestic Returns (UK): Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
  • International Returns (EU and Worldwide): Return shipping costs and any applicable duties or taxes are the responsibility of the customer.

Refunds

  1. Inspection and Processing: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  2. Refund Approval: If your return is approved, we will process your refund to the original method of payment.
  3. Refund Timing: Refunds are typically processed within 14 business days of receiving the returned item. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@opticnox.com. We will arrange for a replacement or refund and cover the return shipping costs.

Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at info@opticnox.com. Our customer service team is here to assist you and ensure a smooth return process.

Thank you for shopping with OpticNox. We value your satisfaction and are committed to providing you with quality products and excellent customer service.