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Privacy Policy

Last updated: 26.07.2024

Welcome to OpticNox. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website.

Company Details

RULABRY LIMITED
167 – 169 Great Portland Street,
5th Floor,
London, England, W1W 5PF
Email: info@opticnox.com

Information We Collect

We collect various types of information in order to provide and improve our services:

  1. Personal Information: This includes your name, email address, shipping address, phone number, and other contact details. We collect this information when you create an account, make a purchase, or contact us.
  2. Technical Information: This includes your IP address, browser type, operating system, and other technical data collected through cookies and similar technologies.
  3. Usage Information: We collect information about how you use our website, such as the pages you visit, the products you view, and the duration of your visits.

Data Security
We utilize a range of security protocols to safeguard your personal information when you make a purchase or interact with our website. Our measures include data encryption, strict access controls, and ongoing security evaluations to prevent unauthorized access, modification, disclosure, or destruction of your personal data.

GDPR and Data Protection
We adhere to the General Data Protection Regulation (GDPR) by implementing necessary technical and organizational measures to secure and maintain the confidentiality of your personal data. This includes conducting regular audits, training our staff, and following key data protection principles.

Extra-EEA Transfers of Personal Data
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure these transfers comply with applicable data protection laws and employ sufficient safeguards, such as standard contractual clauses or other legal mechanisms, to protect your information.

Strong Customer Authentication (SCA)
We meet the Strong Customer Authentication (SCA) requirements to boost the security of online transactions. SCA uses two or more verification elements (knowledge, possession, or inherence) to confirm our customers’ identities during the payment process, in line with PSD2 regulations.

PSD2 Requirements
We comply with the Payment Services Directive 2 (PSD2) regulations, which require the implementation of SCA for most online card transactions. This ensures that our customers complete a two-factor authentication process before finalizing a payment, enhancing security.

How We Use Your Information

We use your information for the following purposes:

  1. To Process Orders: We use your personal information to process and fulfill your orders, including shipping and handling.
  2. To Improve Our Services: We use usage and technical information to enhance our website, products, and services.
  3. To Communicate with You: We use your contact information to send you updates, newsletters, and promotional materials, as well as to respond to your inquiries.
  4. For Security Purposes: We use technical information to protect our website and users from fraud, abuse, and other security issues.

Payment Processing

We do not collect or store your payment information, such as credit card details. Payments made on our website are processed by third-party payment processors. These third-party processors adhere to strict data security standards to protect your payment information. For more information on their privacy practices, please refer to their respective privacy policies.

How We Protect Your Information

We implement various security measures to protect your personal information:

  1. Data Encryption: We use SSL encryption to protect data transmitted between your browser and our servers.
  2. Access Controls: Access to your personal information is restricted to authorized personnel only.
  3. Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  1. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders.
  2. Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or that of others.

Your Rights

You have the following rights regarding your personal information:

  1. Access: You can request a copy of the personal information we hold about you.
  2. Correction: You can request that we correct any inaccurate or incomplete information.
  3. Deletion: You can request that we delete your personal information, subject to certain conditions.
  4. Objection: You can object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at info@opticnox.com.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files that are stored on your device and help us remember your preferences and understand how you use our website. You can manage your cookie preferences through your browser settings. For more information please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated policy. It is your responsibility to review this policy periodically.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at info@opticnox.com.

Thank you for trusting OpticNox with your personal information. We are committed to safeguarding your privacy and ensuring that your experience with us is secure and enjoyable.