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Delivery Policy

Last updated: 26.07.2024

At OpticNox, we are committed to ensuring that your purchases are delivered to you efficiently and securely. This Delivery Policy outlines our shipping methods, delivery times, costs, and procedures for handling any issues that may arise.

Shipping Methods

We offer a variety of shipping options to meet your needs. Shipping methods and their availability may vary based on your location and the items you purchase.

  1. Standard Shipping: Typically delivered within 5-7 business days.
  2. International Shipping: Typically delivered within 7-21 business days.

Shipping Costs

Shipping costs are calculated based on the shipping method selected, the destination, and the weight and dimensions of the package. The exact shipping cost will be displayed at checkout before you complete your purchase.

Order Processing

  1. Processing Time: Orders are processed within 1-3 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.
  2. Order Confirmation: You will receive an email confirmation once your order has been placed, including a summary of the items purchased and the total cost.
  3. Shipping Confirmation: Once your order has been shipped, you will receive an email with the tracking number and a link to track your package.

Delivery Times

Delivery times vary based on the shipping method selected and your location. While we strive to meet these delivery times, please note that they are estimates and not guarantees. Factors such as weather, carrier delays, and customs processing can affect delivery times.

  1. Domestic Deliveries (UK):
    • Standard Shipping: 5-7 business days
  2. International Deliveries (EU and Worldwide):
    • Standard International Shipping: 7-21 business days

Tracking Your Order

All orders include tracking information. You can track your order through the link provided in the shipping confirmation email or by logging into your account on our website.

Address Changes and Delivery Issues

  1. Address Changes: If you need to change the delivery address after placing your order, please contact us immediately at info@opticnox.com. We will do our best to accommodate your request if the order has not yet been shipped.
  2. Delivery Issues: If your order is delayed, lost, or arrives damaged, please contact our customer service team at info@opticnox.com. We will work with the carrier to resolve the issue and ensure you receive your order.

International Shipping

We ship to many countries worldwide. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient. Customs policies vary widely, so please contact your local customs office for more information.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.

Contact Us

If you have any questions or concerns about our delivery policy, please contact us at info@opticnox.com. We are here to assist you and ensure a smooth delivery process for your order.

Thank you for choosing OpticNox. We appreciate your business and are committed to providing you with the best possible service.